Koons Baltimore Ford

Seamless experience. They didn’t play the normal high pressure sales game. I received a fair price for my trade and my purchase. Everyone I dealt with provided a great experience. I would highly recommend Frank and his team. Ran into issue with Ford accessory I purchased with the car. No follow up care or support whatsoever. I have purchased two vehicles from Koons in the last four years. Never again. Please see BBB complaint: Purchased a 2025 Ford Bronco Big Bend in August of 2025. Was sold a Ford Procal tuner for the vehicle. At the time the tune file was not available so the salesperson Frank Janezic sold me the tuner and said there is a voucher code in the box to download the file when it becomes available. Contacted the dealer Frank said it was same SKU. Tried to use the voucher and the voucher has already been used (not by me). So from my estimation they sold me a used Procal tuner. Called and emailed Frank with photos of the non working voucher as well as the correct SKU I also advised him that after some research the SKU is different. It’s on the ford performance web site for the 2025 2.3. All they need to do is actually look at the Ford Performance site to see the difference. I have offered to send the unit back to Koons for an exchange at my own shipping cost. I have also requested that if they can’t figure it out my I have a refund and I will send the unit back and purchase it from a local dealer that understands the products they are selling. Dealer has not responded to either of my requests. Attempted to email the GM Dennis Koulatsos and his email isn’t accepting emails. Convenient isn’t it. I also have left a voice mail for Dennis as well as emailed corporate service with no response. I received a follow up from the GM of Koons Baltimore. They will resolve the issue and I am satisfied with the outcome. I would purchase from Koons again after my interaction with the GM. He understood the issue and was prompt in offering corrective measures.

I had a great experience working with Ray McLaughlin at Koons ford in Baltimore. He was professional knowledgeable and made the entire car buying pricess easy and stress free. He answered all my questions was honest and transparent and helped me get the right truck i wanted without any pressure. I highly recommend asking for Ray McLaughlin. If you're looking for excellent customer service. Thank you for making this a positive experience!

Great dealer great salesman. Great service was in and out in less than two hours cash buy! They detailed my vehicle put gas in it and it was amazing. Their vehicles were definitely worth every penny.

We had 2 great experiences with Koons Baltimore! We bought our original truck there over a decade ago and came back for a new truck. Frank was wonderful to work with and made everything so easy and seamless as a busy family with no time for car shopping. We did everything via email/text/phone so when we went to pick the truck up, we were in and out in 15 minutes. Frank was great at answering questions and making sure everything was as we wanted. We will definitely be back for our future Ford purchases!

If I could give Jake higher than 5 stars. He went beyond the call of duty and his knowledge was 2nd to none. Also another 5 stars goes to the management team at Koons. Thank you and will see you for our next purchase.

The employees Lilly and Eric were very nice and helpful and I was very happy and satisfied with the experience. I will definitely visit again.