I highly recommend scheduling a service and/or making a purchase from Mercedes Benz in Catonsville, Maryland. The customer service I receive here is always 5 Star, the staff is always so welcoming and they greet you with a smile from the moment you walk in, I will definitely continue to do all my car service needs with them and any future vehicle purchases, I highly recommend Mercedes Benz in Catonsville, Maryland

Outstanding Sales and Service Highly recommend Mercedes-Benz of Catonsville. The sales team made my car purchase seamless and enjoyable. Furthermore, their service department is excellent—efficient, fast, and accommodating with appointments. They are my preferred choice for all my vehicle's needs.

Excellent service, very patient sales team. Ammar helped us get a GLC 300 with all our requested features, and provided a lot of helpful tips and tricks. The finance process was also very smooth. Highly recommend!

I had an outstanding experience working with Reggie at Mercedes-Benz of Catonsville. From start to finish, he was professional, knowledgeable, transparent, and incredibly patient throughout the entire process. What impressed me most was that Reggie truly kept his word. He took the time to understand what I was looking for, worked hard to get me a great deal, and made sure there were no surprises along the way. Every question I had was answered thoroughly, and I never felt pressured or rushed into making a decision. Buying a vehicle can sometimes be stressful, but Reggie made the experience smooth, straightforward, and enjoyable. His communication was excellent, and he went above and beyond to ensure I was comfortable and confident with my purchase. If you’re looking for someone who is honest, professional, and genuinely committed to helping his customers, I highly recommend asking for Reggie. Thank you for providing such exceptional service and making this one of the best car-buying experiences I’ve ever had!

⭐⭐⭐⭐⭐ Andre is hands down the best service advisor I have ever worked with. His level of customer service, professionalism, and attention to detail is truly exceptional. What I appreciate most about Andre is that he genuinely cares. Whether I have a major concern with my vehicle or I’m pointing out the smallest speck or issue that most people would never even notice, he always takes the time to listen and make sure it is addressed properly. He never makes me feel like my concerns are insignificant. Andre consistently goes above and beyond by providing helpful recommendations, keeping me informed throughout the service process, and ensuring my vehicle receives the highest level of care. His knowledge and dedication give me complete confidence every time I bring my car in. In today’s world, it’s rare to find someone who takes such pride in their work and truly values their customers, but Andre does exactly that. He has made every service experience smooth, stress-free, and enjoyable. Mercedes-Benz is fortunate to have someone like Andre on their team. He is a true asset to the dealership, and his outstanding customer service is one of the reasons I continue to return. Thank you, Andre, for always going the extra mile and for treating both me and my vehicle with such care and respect.

UPDATE: FIVE STARS for Christopher Shall and Koons Mercedes-Benz of Catonsville, Maryland. Here’s the backstory: Following a major service milestone at Leith Mercedes in Raleigh, we experienced a DEF system failure in our diesel sedan during a trip to Maryland. With restarts limited, we could not delay service upon returning to Raleigh. So, we contacted Koons Mercedes-Benz in Catonsville, explained our situation, and they scheduled us for service early the next business day. Service advisor Christopher Shall immediately arranged complete diagnostics, identified two issues, and ordered the necessary parts. We had the car back in excellent working order a day earlier than promised. We appreciate the outstanding attention and service from Chris and Koons Mercedes-Benz. When picking up the car, Sales and lease consultant Reggie Snowden was kind enough to show us all the 2026 models and answer all our questions. Based on our history with Mercedes, five cars, we love the reliability and longevity of the brand.