Andrew was a pleasure to work with.He's very conscientious and goes out of his make everyone. Feel special

I had a smooth experience purchasing a 2025 Sportage. Andrew Yang was knowledgeable, accommodating and easy to work with. If you go to Koons Kia, ask for Andrew for sure.

I recently purchased a Kia Telluride from Koons Kia Owings Mills, and the entire car-buying process was absolutely seamless. The team was professional and made me feel like a priority from the moment I walked in. A huge thank you to Raj Unnithan for his exceptional service—his expertise, patience, and no-pressure attitude made all the difference. Raj guided me through every step, answered all my questions, and ensured I got exactly what I wanted at a fair price. If you're looking for a Telluride or any Kia, I highly recommend Koons Kia Owings Mills—ask for Raj, you won’t be disappointed!

Edit: I'm editing my review from 1 star to 4 stars because I was finally able to get my car taken care of. Once I got in contact with Tom Powell, the general sales manager, he was able to quickly schedule me for a time to get my car fixed. The communication could be better and more efficient, but I'm happy they were able to remedy the situation for me. If you like poor customer service, buy your car from this dealership. Otherwise, stay far far away. I purchased a vehicle that had rust on the rear passenger door, and I was told by the salesperson that it would be covered under the rust protection warranty. I was later told by another dealership, because this dealership does not have a body shop, that it would not be covered. I did not think to ask for anything in writing when purchasing the vehicle, because I was 100% assured it would be covered under the warranty, and now the person who sold me the car no longer works there. I have made multiple calls in order to speak with someone and see if there is anything to be done. First I was told I would get a call back from the sales manager. After 4 separate calls, I was able to get ahold of them. I was then told by the sales manager I would get a call from the business manager. I have called back twice now with no such luck. The process of purchasing my car was otherwise smooth and painless, so I am incredibly disappointed and frustrated to see that this is ultimately how they treat their customers.

Edit: I'm editing my review from 1 star to 4 stars because I was finally able to get my car taken care of. Once I got in contact with Tom Powell, the general sales manager, he was able to quickly schedule me for a time to get my car fixed. The communication could be better and more efficient, but I'm happy they were able to remedy the situation for me. If you like poor customer service, buy your car from this dealership. Otherwise, stay far far away. I purchased a vehicle that had rust on the rear passenger door, and I was told by the salesperson that it would be covered under the rust protection warranty. I was later told by another dealership, because this dealership does not have a body shop, that it would not be covered. I did not think to ask for anything in writing when purchasing the vehicle, because I was 100% assured it would be covered under the warranty, and now the person who sold me the car no longer works there. I have made multiple calls in order to speak with someone and see if there is anything to be done. First I was told I would get a call back from the sales manager. After 4 separate calls, I was able to get ahold of them. I was then told by the sales manager I would get a call from the business manager. I have called back twice now with no such luck. The process of purchasing my car was otherwise smooth and painless, so I am incredibly disappointed and frustrated to see that this is ultimately how they treat their customers.

Mr. Frank provided an outstanding car-buying experience. He was not only professional and knowledgeable but also personable and genuinely kind. As someone who was a bit unsure of the process, I truly appreciated his approach. I hadn’t planned on purchasing a car that day, but because of Frank’s guidance and the way he handled the process, I felt confident moving forward. Kia should know that my decision to buy was directly because of the excellent service Frank provided. Thank you Mr. Frank.