Edit: I'm editing my review from 1 star to 4 stars because I was finally able to get my car taken care of. Once I got in contact with Tom Powell, the general sales manager, he was able to quickly schedule me for a time to get my car fixed. The communication could be better and more efficient, but I'm happy they were able to remedy the situation for me. If you like poor customer service, buy your car from this dealership. Otherwise, stay far far away. I purchased a vehicle that had rust on the rear passenger door, and I was told by the salesperson that it would be covered under the rust protection warranty. I was later told by another dealership, because this dealership does not have a body shop, that it would not be covered. I did not think to ask for anything in writing when purchasing the vehicle, because I was 100% assured it would be covered under the warranty, and now the person who sold me the car no longer works there. I have made multiple calls in order to speak with someone and see if there is anything to be done. First I was told I would get a call back from the sales manager. After 4 separate calls, I was able to get ahold of them. I was then told by the sales manager I would get a call from the business manager. I have called back twice now with no such luck. The process of purchasing my car was otherwise smooth and painless, so I am incredibly disappointed and frustrated to see that this is ultimately how they treat their customers.

Mr. Frank provided an outstanding car-buying experience. He was not only professional and knowledgeable but also personable and genuinely kind. As someone who was a bit unsure of the process, I truly appreciated his approach. I hadn’t planned on purchasing a car that day, but because of Frank’s guidance and the way he handled the process, I felt confident moving forward. Kia should know that my decision to buy was directly because of the excellent service Frank provided. Thank you Mr. Frank.

Although I didn't end up buying a car from here, I would highly recommend. They were responsive, respected my contact preferences, and willing to get the best deal for me -- and even get other colors if they didn't have them on their lot. Andrew Jung was so flexible and very communicative, and I'd recommend reaching out to him if you're looking!

I had an amazing experience with the sales associate Sam Michael. He was very patient and kind. Koons made my purchase buying great. I highly recommend you go see them, and ask for Sam.

Salesperson was polite, friendly, and knowledgeable. The experience was very positive. I got the car I wanted. No pressure. Very pleasant.

Absolutely amazing customer service from start to finish. I walked negotiated and walked out the same day with a brand new whip. If you need a new whip, may it be finance or cash koons kia is the place to be and ofcourse sam ( professional and efficient) is your man.