Koons Woodbridge Ford

I continue to have exemplary service at Koons Ford Woodbridge. I would not go anywhere else for service on my vehicles.

Koons Ford in Woodbridge is definitely worthy of this 5 star rating. I have had nothing but pleasant experiences since purchasing a 2024 Ford Bronco for my son in college. He needed a reliable vehicle to get back and forth in college ofc . He has put many miles on his Bronco and Koons Ford has kept it serviced and running. There have been minor issues here and there and Koons has always taken care of them promptly, professionally and thoroughly explained the process. It’s always seamless KEVIN BEASLEY is hands down the best Ford service advisor I’ve ever had. Although members of my family worked/work for Ford I hadn’t purchased one since 2012. Mr.Beasley restored my faith in the brand. He is professional, courteous, knowledgeable and keeps his word. The entire staff is welcoming and the follow up by Mr.Beasley is always sincere and helpful. I highly recommend Koons Ford for your vehicle purchase and service.

Koons Ford in Woodbridge is definitely worthy of this 5 star rating. I have had nothing but pleasant experiences since purchasing a 2024 Ford Bronco for my son in college. He needed a reliable vehicle to get back and forth in college ofc . He has put many miles on his Bronco and Koons Ford has kept it serviced and running. There have been minor issues here and there and Koons has always taken care of them promptly, professionally and thoroughly explained the process. It’s always seamless KEVIN BEASLEY is hands down the best Ford service advisor I’ve ever had. Although members of my family worked/work for Ford I hadn’t purchased one since 2012. Mr.Beasley restored my faith in the brand. He is professional, courteous, knowledgeable and keeps his word. The entire staff is welcoming and the follow up by Mr.Beasley is always sincere and helpful. I highly recommend Koons Ford for your vehicle purchase and service.

I’m always treated with respect and kindness when ever I go to Koons. Kevin my service rep is always on top of things and making my experience as smooth as possible

I recently brought my vehicle to Koons Woodbridge Ford for service, and I have to say, Terrell and his team delivered one of the best dealership experiences I’ve ever had. From the moment I pulled in, Terrell made me feel like a priority. He greeted me with a friendly attitude, listened carefully to the issues I was experiencing, and immediately laid out a clear plan for diagnosing and fixing the problem. His confidence and professionalism set the tone for the entire visit. What impressed me most was how seamless the entire process felt. Terrell kept me updated throughout the day, never leaving me wondering what was happening or when my vehicle would be ready. His communication was timely, clear, and incredibly reassuring. You can tell he genuinely cares about making sure customers feel informed and confident in the work being done. That level of transparency is rare, and it made a huge difference. The service team itself deserves major credit. They worked quickly without sacrificing quality, and the results speak for themselves—my vehicle is running better than it has in months. Every technician I interacted with showed the same level of professionalism and pride in their work. It’s obvious that Terrell leads by example, because the entire department operates with a customer‑first mindset and a commitment to doing the job right the first time. In a world where automotive service can often feel rushed or impersonal, Terrell and his team stand out for all the right reasons. They’re efficient, knowledgeable, and truly dedicated to delivering top‑tier results. The prompt turnaround time was a huge bonus, but the real value came from the trust they built through their honesty and expertise. Koons Woodbridge Ford has earned a lifelong customer thanks to Terrell’s leadership and the outstanding service provided by his team. This group is the real deal.

I broke down on 95 traveling from NJ to Disney with my wife and 3 children in my Explorer. I explained the situation to Terrell and he and the mechanic fixed a major issue and got me back on the road in 3 hours flat. Kept an unfortunate incident from turning into a disaster. I am very grateful.