I purchased my car from Koons Toyota Arlington and initially had a very good experience - the sales process was pleasant and professional. When I later discovered an issue with the car, I was frustrated by the lack of response at first. However, after my concern was escalated, the team followed up, diagnosed the issue, and fixed it promptly. I appreciate the effort to make things right and hope communication continues to improve for future customers.

I purchased my car from Koons Toyota Arlington and initially had a very good experience - the sales process was pleasant and professional. When I later discovered an issue with the car, I was frustrated by the lack of response at first. However, after my concern was escalated, the team followed up, diagnosed the issue, and fixed it promptly. I appreciate the effort to make things right and hope communication continues to improve for future customers.

Some great customer experience working with Valerii Burchynskyi at the Koons Arlington Toyota i’ve had. He really respected my time and handled everything exactly as we agreed. Super polite and professional throughout the whole process. I also appreciated that he spoke my language, which made communication easy and comfortable. You can definitely trust the guy to find exactly what you need as he’s done for me! I needed the Cement Woodland Edition Sienna, so I got the very one I wanted thanks to Valerii. Also want to mention the finance manager — Mr. Alex Belhadi was very friendly and made the paperwork part quick and easy. He explained everything clearly and made sure I understood all the details. Great team overall!

My experience with Koons Toyota Arlington was exceptional from start to finish. My sales representative, Steven, demonstrated outstanding professionalism, product knowledge, and integrity throughout the entire process. He took the time to thoroughly answer all of my questions and provided clear, honest guidance that helped me select the ideal vehicle and features to meet my needs. While I was on the waitlist for my vehicle, Steven maintained consistent communication, offering timely and accurate updates that reflected his dedication to customer service. His attention to detail and commitment to ensuring a positive experience set him apart from others in the industry. Because of Steven’s exemplary service, I would not consider working with any other Toyota dealership in the area. I highly recommend him to anyone seeking a seamless and trustworthy car-buying experience.

Vlad was one of the best salesman I’ve met. He was always hospitable and respectful towards us and showed real empathy when we went to purchase our 2026 Corolla. He was understanding of our situation and went the extra mile to advocate for us, talking to his boss as well as the general manager who he had to call. He really went above and beyond for us to a level I haven’t seen from other people in car sales. Beyond satisfied.

I had an amazing experience working with Vlad From start to finish, he was professional, friendly, and truly cared about helping me find the right car. He took the time to answer all my questions, explained every detail clearly, and never made me feel pressured. The entire process was smooth, transparent, and enjoyable — something you don’t always get when buying a car! I’m thrilled with my new vehicle and grateful for the outstanding service. Highly recommend Vlad to anyone looking for a great car-buying experience!